jlbed Privacy Policy

1 Data We Collect

When you use the jlbed platform — including when you register an account, make a deposit, play a game, contact support, or simply browse — we may collect certain categories of personal data. Below is a clear breakdown of what we collect and why.

1.1 Registration Data

When you open a jlbed account, we collect the following information:

• Full legal name (as it appears on your government-issued ID);
• Date of birth (for age verification — you must be 18 or older);
• Email address and mobile phone number registered in Bangladesh;
• Preferred username and password (password is never stored in plain text);
• Preferred payment method details (e.g., bKash or Nagad account number).

1.2 Identity Verification (KYC) Data

Before processing your first withdrawal — and at any point where regulatory compliance requires it — jlbed may ask you to provide:

• A copy of a valid government-issued photo ID (National ID card, passport, or driving licence);
• Proof of current address (recent utility bill, bank statement, or official correspondence dated within 90 days);
• Proof of payment method (screenshot or confirmation of your bKash, Nagad, Rocket, or bank account);
• A selfie photograph for identity matching purposes.

1.3 Financial Transaction Data

We maintain records of all deposits, withdrawals, and bonus transactions associated with your account. This includes transaction amounts in Bangladeshi Taka (৳), timestamps, payment method identifiers, and transaction reference numbers. We do not store full card numbers or full mobile banking PINs.

1.4 Gaming and Betting Activity Data

jlbed records all game sessions, bet placements, game outcomes, wagering history, and bonus usage associated with your account. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory record-keeping.

1.5 Technical and Device Data

When you access jlbed, our systems automatically collect certain technical information, including:

• IP address and approximate geographic location (city/region level);
• Device type, operating system, and browser version;
• Session timestamps, page visit sequences, and interaction events;
• Referral source (how you arrived at jlbed.app).

This technical data helps us detect fraudulent logins, identify multi-accounting, ensure platform stability, and improve the player experience.

1.6 Communications Data

If you contact jlbed support by email or live chat, we retain records of those communications including the content of messages, timestamps, and the resolution reached. This helps us maintain service quality and resolve any follow-up disputes.

Data Category	Examples	Primary Purpose
Registration Data	Name, email, DOB, phone	Account creation, age verification
KYC Documents	National ID, selfie, proof of address	Identity verification, AML compliance
Financial Data	bKash number, transaction history	Payment processing, fraud prevention
Gaming Activity	Bet history, game logs, bonus use	Account management, dispute resolution
Technical Data	IP address, device type, session logs	Security, fraud detection, analytics
Communications	Support chat transcripts, emails	Customer service, complaint handling

2 How We Use Your Data

jlbed processes your personal data only for clearly defined, legitimate purposes. We do not use your data for any purpose that is incompatible with what is described in this Privacy Policy. The following table outlines our key processing activities and their legal basis.

2.1 Account Management and Service Delivery

The primary purpose of collecting your data is to create and manage your jlbed account, process your deposits and withdrawals in BDT, enable you to participate in casino games and sports betting markets, award bonuses and promotions you are eligible for, and provide English-language customer support around the clock.

2.2 Identity Verification and Regulatory Compliance

jlbed is obligated to verify the identity of its players and to maintain records of financial transactions as part of its anti-money laundering (AML) and know your customer (KYC) procedures. Personal data collected for this purpose is processed on the basis of legal obligation. We cannot offer full account services — including withdrawals — to players who have not completed satisfactory identity verification.

2.3 Responsible Gaming and Player Protection

jlbed uses gaming activity data, session frequency data, and deposit history to power its responsible gaming monitoring systems. These systems are designed to identify patterns of play that may indicate problem gambling behaviour, and to trigger player protection interventions such as cool-down notifications, deposit limit reminders, or self-exclusion prompts. This processing is carried out in the legitimate interest of protecting player welfare.

2.4 Fraud Prevention and Security

Technical and device data — including IP addresses, login patterns, and device fingerprints — is used to detect and prevent unauthorised account access, multi-accounting, bonus abuse, and financial fraud. This is a legitimate interest processing activity that is essential to maintaining a fair and secure environment for all jlbed players.

2.5 Platform Improvement and Analytics

Aggregated and anonymised usage data is analysed to help jlbed understand how players navigate the platform, which games are most popular, where players encounter friction, and how the overall product can be improved. Individual players are not identified in these analytics processes.

2.6 Marketing Communications

With your explicit consent, jlbed may send you promotional emails or SMS messages about new games, seasonal promotions (such as Eid specials or BPL tournament bonuses), or personalised offers based on your gaming history. You may withdraw this consent at any time by updating your communication preferences in your account dashboard or by emailing [email protected].

3 Data Sharing & Disclosure

jlbed does not sell, rent, or trade your personal information. However, in order to operate our platform and fulfil our legal obligations, we share certain data with a limited set of trusted third parties under strict confidentiality agreements.

3.1 Payment Service Providers

To process your deposits and withdrawals, jlbed shares the minimum necessary transaction data with our payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers act as independent data controllers for their own services and are bound by their own privacy policies and regulatory obligations.

3.2 Game Software Providers

Casino games on jlbed are powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, your account identifier and relevant bet/session data is transmitted to the game provider's servers to facilitate the game round. Game providers do not receive your full name, payment details, or KYC documents.

3.3 Identity Verification Partners

jlbed may use third-party identity verification service providers to assist with KYC document checks. These providers process your documents solely for the purpose of verification and are contractually prohibited from using your data for any other purpose.

3.4 Analytics and Infrastructure Providers

We use trusted infrastructure and analytics providers to host the jlbed platform, monitor system performance, and analyse aggregated usage patterns. These providers operate under data processing agreements and may only process data on jlbed's documented instructions.

3.5 Legal and Regulatory Disclosures

jlbed may disclose your personal data to law enforcement authorities, regulatory bodies, or courts if we are required to do so by applicable law, a valid legal order, or where disclosure is necessary to protect jlbed's legal rights or prevent imminent harm to a person. We will notify you of any such disclosure where permitted by law.

4 Cookies & Tracking Technologies

jlbed uses cookies and similar tracking technologies to provide core platform functionality, remember your preferences, and understand how players use our site. This section explains what types of cookies we use and what purpose each serves.

4.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to recognise your device on subsequent visits and to store certain information about your session. Cookies do not contain executable code and cannot access other files on your device.

4.2 Types of Cookies Used by jlbed

Cookie Type	Purpose	Duration	Can Be Disabled?
Essential / Session	Keep you logged in, maintain game state, process transactions	Session (deleted on browser close)	No — required for core function
Functional / Preference	Remember language, display settings, and game preferences	Up to 1 year	Yes — some features may be affected
Analytics	Understand how players navigate jlbed, identify performance bottlenecks	Up to 2 years	Yes — via browser settings
Security	Detect suspicious login patterns, prevent cross-site request forgery (CSRF)	Session or short-lived	No — required for account security

4.3 Managing Your Cookie Preferences

You can control which non-essential cookies are stored on your device through your browser's privacy settings. Most modern browsers allow you to block, delete, or restrict cookies on a per-site basis. Please note that disabling essential or security cookies will prevent jlbed from functioning correctly and may prevent you from logging into your account.

4.4 Third-Party Cookies

Some third-party game providers and analytics tools may set their own cookies when content is loaded within the jlbed platform. These third-party cookies are subject to the respective provider's own privacy policies. jlbed does not use third-party advertising or retargeting cookies.

5 Data Retention

jlbed retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of data we hold.

Data Category	Retention Period	Basis
Account registration data	Duration of account + 5 years after closure	Legal obligation (AML records)
KYC identity documents	5 years after last transaction or account closure	Regulatory compliance
Financial transaction records	7 years from transaction date	Financial record-keeping requirements
Gaming and betting history	5 years from date of activity	Dispute resolution, responsible gaming
Support communications	3 years from last communication	Complaint handling, quality assurance
Technical / session logs	90 days (rolling)	Security monitoring, fraud detection
Marketing consent records	Until consent withdrawn + 1 year	Evidence of lawful processing basis

When retention periods expire, personal data is securely deleted or anonymised in a manner that makes re-identification impossible. Anonymised aggregate data (with no link to individual players) may be retained indefinitely for statistical and analytical purposes.

6 Your Privacy Rights

As a jlbed player, you have meaningful rights over your personal data. We take these rights seriously and will respond to all valid requests within 30 calendar days of receipt. In complex cases we may extend this to 60 days, in which case we will notify you of the extension and the reason for it.

6.1 Right of Access

You have the right to request a copy of the personal data jlbed holds about you, along with information about how it is used, where it came from, and with whom it has been shared. This is commonly referred to as a Subject Access Request (SAR).

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For certain data fields (such as email address or phone number), you can update the information directly in your account dashboard without contacting support.

6.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw your consent (and no other legal basis applies), or where you object to processing and no overriding legitimate interest exists. Please note that we may be unable to erase certain data that we are legally required to retain (such as financial transaction records and KYC documents — see Section 5).

6.4 Right to Data Portability

Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) and to transmit that data to another service provider.

6.5 Right to Object to Processing

You have the right to object to jlbed processing your personal data where that processing is based on legitimate interests — including profiling for responsible gaming monitoring or fraud detection purposes. If you object, jlbed will review the necessity of that processing and cease it where no compelling overriding interest exists.

6.6 Right to Withdraw Marketing Consent

You may withdraw your consent to receive marketing communications from jlbed at any time by updating your notification preferences in your account settings or by contacting [email protected]. Withdrawal of marketing consent does not affect jlbed's ability to send you service-related communications (such as account verification emails, deposit confirmations, or security alerts).

6.7 How to Exercise Your Rights

To exercise any of the rights described above, contact the jlbed support team at [email protected] with the subject line "Privacy Rights Request". Please include your full registered name and account email address so we can verify your identity before processing the request. We will not charge a fee for rights requests unless they are manifestly unfounded or excessive.

7 Data Security

jlbed implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. While no online platform can guarantee absolute security, we take our security obligations seriously and continuously review and update our practices.

7.1 Technical Measures

• SSL/TLS Encryption: All data in transit between your device and jlbed servers is encrypted using TLS 1.2 or higher.
• Password Hashing: User passwords are stored using a strong one-way cryptographic hashing algorithm. jlbed staff cannot read your password.
• Two-Factor Authentication (2FA): Players are strongly encouraged to enable 2FA on their accounts for an additional layer of login security.
• Access Controls: Internal access to player data is restricted on a strict need-to-know basis. Staff with access to personal data are bound by confidentiality obligations.
• Intrusion Detection: Our systems are monitored for suspicious activity, unauthorised access attempts, and anomalous traffic patterns on a continuous basis.

7.2 Organisational Measures

• All staff who handle personal data receive data protection training as part of onboarding and periodic refresher programmes;
• Data processing agreements are in place with all third-party service providers who handle jlbed player data;
• A documented incident response procedure is in place to ensure rapid containment and notification in the event of a data breach.

7.3 Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jlbed will notify affected players via their registered email address without undue delay. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps jlbed is taking to address the incident and minimise impact.

8 Contact & Data Protection Officer

If you have any questions, concerns, or complaints about this Privacy Policy or about how jlbed handles your personal data, please contact us using the details below. We treat all privacy queries seriously and will respond promptly.

8.1 General Privacy Enquiries

For general questions about your personal data, your rights, or our data practices, contact the jlbed support team:

8.2 Formal Privacy Rights Requests

To submit a formal Subject Access Request, erasure request, data portability request, or any other rights request as described in Section 6, email [email protected] with the subject line "Privacy Rights Request". Please include your full registered name, account email address, and a clear description of your request so we can verify your identity and process it efficiently.

8.3 Updates to This Privacy Policy

jlbed reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will notify registered players via their registered email address and display a prominent notice on the jlbed platform for at least 14 days before the changes take effect.

The effective date at the top of this document will always reflect the date of the most recent version. We encourage you to review this Privacy Policy periodically to stay informed about how jlbed protects your personal data. Your continued use of the jlbed platform after the effective date of any updated policy constitutes your acknowledgement of the revised terms.